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Home > Housing > Council housing tenants > Text Campaigns

Text Campaigns

The Housing Services Team at East Suffolk Council have introduced text campaigns as a new way of communicating with our tenants.

These campaigns are designed to provide our tenants with information and updates on housing related matters and, in most cases, will have useful links to external websites.

View an example of a text message we may send by text.

Text messages will not contain any personal information and tenants will not be able to reply directly by text.  Should you wish to speak to an officer, there are a number of ways that you can contact us;  

  • Our officer directory on our website  Housing, Rent and Maintenance Officers
  • Via our online service for tenants: myHome East Suffolk
  • Our dedicated Customer Services Team who can be contacted by calling 0333 0162000

In this section

  • myHome East Suffolk
  • Annual Rent Review
  • Tenant Engagement Strategy
  • Housing Regulation and Financial Audit
  • Decent Homes Standard
  • Housing help eligibility
  • Being offered a council property
  • How to pay your rent
  • Rent and rent arrears
  • Housing Officers
  • Council property repairs
  • Tenant's Handbook and Repairs Charter
  • Housing health and safety
  • Tenant engagement
  • Garage lettings
  • Communal areas
  • Untidy gardens
  • Squatters and unauthorised occupants
  • Ending a council tenancy
  • Exchanging your council home
  • Right to Buy
  • Household contents insurance
  • Tenant satisfaction
  • Customer feedback including complaints
  • Housing Services Annual Report 2023-24
  • Housing policies and strategies
  • Text Campaigns
  • Contact us

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